bdebet Privacy Policy

bdebet is Bangladesh's premier online casino and sports betting platform. As a platform that handles financial transactions and processes account-related data for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, bdebet takes its data protection responsibilities seriously. We collect only the information we genuinely need to operate the platform safely and in compliance with our obligations, and we apply strong technical controls to keep that data secure.

This Privacy Policy applies to all personal data collected through the bdebet website (bdebet.pro), any associated sub-domains, and all communications between bdebet and its members via email or Telegram. It does not apply to third-party websites or services that may be referenced on the platform.

1.1 Registration Data

When you create a bdebet account, we collect the information you provide directly, including your full name, date of birth, mobile phone number, and the mobile financial service account (bKash, Nagad, Rocket, or Upay) you intend to use for transactions. This information is required to establish your identity, confirm your age eligibility (21+), and set up your payment profile.

1.2 Identity Verification (KYC) Data

In accordance with our Know Your Customer obligations, bdebet may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request confirmation of your mobile wallet registration details. KYC data is processed and stored in encrypted form, accessible only to designated compliance personnel.

1.3 Transaction Data

We record details of all deposits, withdrawals, bonus claims, and wagering activity associated with your account. This includes transaction amounts in BDT (৳), timestamps in Bangladesh Standard Time (UTC+6), payment method references, and transaction status logs. Transaction data is retained to support dispute resolution, fraud prevention, and regulatory compliance.

1.4 Technical and Device Data

When you access the bdebet platform, our servers automatically record certain technical data, including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URLs. This data helps us detect fraudulent access, maintain platform security, and improve the user experience for Bangladeshi players.

1.5 Communications Data

If you contact bdebet via email at [email protected] or via Telegram at @bdebet_support, we retain records of those communications, including the content of messages and any attachments you share, for the purposes of resolving your query and maintaining a support audit trail.

2.1 Account Management

Your registration and identity data is used to create and maintain your bdebet account, verify your eligibility to use the platform, process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and communicate important account-related notices to you.

2.2 Fraud Prevention and Platform Security

bdebet uses technical data — including IP addresses, device fingerprints, and behavioural signals — to detect and prevent fraudulent account activity, duplicate registrations, bonus abuse, and unauthorised access. Where fraud is suspected, bdebet may share relevant data with payment providers and law-enforcement authorities in Bangladesh as required by applicable law.

2.3 Responsible Gaming

We analyse gaming activity data to identify Members who may be exhibiting signs of problem gambling. Where our responsible gaming systems flag a concern, a designated member of the bdebet team may reach out to offer support tools such as deposit limits, session reminders, or a self-exclusion period. This processing is conducted in the genuine interest of Member welfare and is not used for marketing profiling.

2.4 Personalisation and Communications

With your consent, bdebet may use your gaming preferences and transaction history to personalise the promotions and content displayed in your account. You may opt out of personalised communications at any time by contacting support. Opting out of marketing communications does not affect transactional messages required for account operation.

2.5 Legal and Regulatory Compliance

bdebet retains and processes personal data where required to meet legal obligations, respond to lawful requests from governmental or regulatory authorities in Bangladesh, enforce our Terms & Conditions, and defend against legal claims.

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit bdebet.pro. They allow the platform to remember your session state, preferences, and certain security tokens so that you do not have to re-authenticate on every page load. bdebet uses session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) for the purposes described below.

3.2 Types of Cookies Used

• Essential Cookies: Required for the platform to function. These include authentication tokens, CSRF protection cookies, and session identifiers. You cannot opt out of essential cookies without ceasing to use the platform.
• Analytics Cookies: Used to understand how Members navigate the platform, which game categories receive the most engagement, and where technical errors occur. This data is aggregated and anonymised. bdebet does not use third-party advertising networks or cross-site tracking cookies.
• Preference Cookies: Store your display preferences (for example, your preferred language or last-visited game category) to improve your experience on return visits.

3.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that blocking essential cookies will prevent you from logging in or using the bdebet platform in a normal capacity. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific steps.

4.1 Payment Processors

To process your deposits and withdrawals, bdebet must share the minimum necessary transaction data with the relevant mobile financial service providers (bKash, Nagad, Rocket, Upay) and, where applicable, with Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banking partners involved in settlement. This sharing is strictly limited to information required to execute and reconcile the transaction.

4.2 Game Studios and Software Providers

Certain games on the bdebet platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and game-play data necessary to render and audit game results. They do not receive your full name, payment details, or contact information.

4.3 Legal Disclosures

bdebet will disclose personal data to law-enforcement agencies, courts, or regulatory bodies in Bangladesh where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, protect national security, or protect the rights and safety of bdebet and its members.

4.4 No Sale of Data

bdebet does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing platforms. Your data is used exclusively for the purposes described in this Privacy Policy.

5.1 Active Accounts

While your bdebet account remains active, we retain all data associated with it for the purposes described in this policy. You may request a copy of all personal data held against your account at any time by emailing [email protected].

5.2 Closed Accounts

Following account closure — whether initiated by you or by bdebet — we retain your registration data, KYC documents, and transaction records for a minimum period of five (5) years from the date of closure. This retention period is required to meet our anti-money-laundering obligations and to support the resolution of any disputes or regulatory inquiries that may arise after closure.

5.3 Deletion Requests

You may request the deletion of your personal data at any time. Where deletion is legally permissible — that is, where we are not required to retain the data under applicable law — bdebet will process your deletion request within 30 days of receipt. Data that is subject to a legal retention obligation will be flagged accordingly and deleted promptly once the retention period expires.

bdebet employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, and unlawful destruction. Our technical and organisational measures include:

• Transport Layer Security (TLS): All communications between your browser or mobile device and bdebet.pro are encrypted in transit using TLS 1.2 or higher.
• At-Rest Encryption: Sensitive data fields — including KYC document images, payment method details, and account credentials — are stored in encrypted form in our database systems.
• Access Controls: Internal access to production data is restricted to authorised personnel only, governed by role-based access policies and protected by multi-factor authentication.
• Audit Logging: All access to member data is logged and reviewed regularly. Anomalous access patterns trigger an automatic security alert for investigation.
• Penetration Testing: bdebet commissions regular security assessments to identify and remediate vulnerabilities in the platform before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bdebet account and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

As a bdebet member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request" and your registered mobile number for identity verification.

• Right of Access: You may request a copy of all personal data bdebet holds about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by bdebet be corrected or updated. For name and date-of-birth corrections, supporting documentation will be required.
• Right to Erasure: You may request that bdebet delete your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies.
• Right to Restrict Processing: You may request that bdebet restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you object to a specific processing activity.
• Right to Data Portability: You may request that bdebet provide your personal data to you in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to bdebet processing your personal data for direct marketing purposes at any time, with immediate effect. Objections to other forms of processing will be assessed on a case-by-case basis.

bdebet will respond to all verified privacy rights requests within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days and will notify you accordingly.

The bdebet platform is strictly for adults aged 21 and above. bdebet does not knowingly collect personal data from persons under the age of 21. Our registration process includes an age declaration step and is subject to KYC verification to enforce this requirement. If bdebet becomes aware that personal data has been collected from a minor, the account will be immediately suspended, any funds will be frozen, and the data will be deleted in accordance with our retention obligations. If you believe a minor has created a bdebet account, please notify us immediately at [email protected].

bdebet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active Members via their registered contact details before the changes take effect.

Your continued use of the bdebet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may request account closure by contacting [email protected].

For all privacy-related enquiries, data access requests, or concerns about how bdebet handles your personal data, please contact us using the details below. All privacy communications must be in English. bdebet aims to acknowledge all privacy enquiries within two (2) business days (Bangladesh Standard Time).

• Email: [email protected]
• Telegram: @bdebet_support
• Subject line for privacy requests: "Privacy Rights Request"
• Response time: Up to 30 calendar days for formal rights requests

Please include your registered mobile number in any privacy request so that we can verify your identity before processing the request. bdebet will never ask you to share your account password when handling a privacy enquiry.